Using your Bank Card to Pay for Hotel Reservation

Terms and Definitions:
Order: Hotel room reservation made via the booking module.
Сustomer: Physical or legal entity making the reservation.
Provider: the Hotel.

The Customer makes a room reservation using the booking module on the website of the hotel in accordance with the reservation rules.
Before making a reservation the Customer must read the booking and accomodation rules at Kronverk apartment hotel.
By starting the reservation procedure the Customer confirms and the Provider considers that the Customer has carefully read, understood, and accepted the booking and accomodation rules at Kronverk apartment hotel.


Data Transfer Procedure

For payment you will be redirected to PAO Sberbank of Russia (Public Joint-Stock Company Sberbank of Russia) payment gate to enter your bank card details. Please have your bank card ready before you start, as the payment session at Sberbank is limited to 20 minutes. Connection to the payment gate and data transfer are protected using SSL encryption protocol. If your bank supports Verified by Visa or MasterCard Secure Code security procedures, you may also need to enter a special password to complete your payment. Please contact your bank for details regarding online payments and security passwords. This website supports 256-bit encryption.

*Confidentiality of your personal information is provided by PAO Sberbank of Russia. Your data will not be made available to third parties, except in cases provided for by Russian law. Bank card payments are made in strict compliance with the requirements of Visa INT, MasterCard Europe SPRL, and MIR payment systems.

Payment Procedure

• Dear Guests, please have your bank card ready before you start, as the payment session at Sberbank is limited to 20 minutes.
  1. The Customer carefully reads the booking and accommodation rules at Kronverk apartment hotel and accepts them.
  2. For orders paid with a bank card, the payment is due right after the order is placed (the reservation is made).
  3. After having confirmed your reservation, click Pay with Card. The system will then redirect you to the bank authorization page where you will be prompted to enter your bank card details.
  4. Please enter your bank card details
Bank card details for online payment:
  • card number;
  • bank card expiration, month/year;
  • CVV of your card - 3 last digits printed on the signature strip on the back of your card

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  1. Start the card authorization procedure by clicking the Pay button.
  2. Upon payment completion, click Back to Store. Here the system will notify you of the card authorization results, and you will see your payment status which may be "Payment successful" or "Error" and further directions.

You will also see your 10-digit reservation number here.

Successful payment example:

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Unsuccessful payment example:

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  1. If your card is declined, you can repeat the payment procedure.
  2. If you stop at the card data entry stage without clicking the Pay button, you will be asked to "Return to the store and cancel the payment."
  3. The payment is considered completed, and the order paid for, if the money is credited to the Provider's account no later than one day before the arrival date.

Paid Order Cancellation and Refund

1. The CUSTOMER may cancel the order at any time in accordance with the cancellation time requirements. To do this, the CUSTOMER must notify the Hotel about cancellation by the phone. If the CUSTOMER cancels the reservation in accordance with the Penalty Application Rules, the CONTRACTOR shall refund the money.
2. Only a bank card belonging to the CUSTOMER may be used for online payments. To avoid fraud, the PROVIDER checks the payment and, if any questions arise, contacts the CUSTOMER using the contact information provided by the latter.

If the CUSTOMER is not available and the issue is pending, the PROVIDER reserves the right to cancel the Order and return the money to the bank card of its owner.
3. If the CUSTOMER wishes to cancel or reduce an Order paid online, he or she must immediately notify the PROVIDER by the phone + 7 (812) 703 36 63, and it is mandatory that the CUSTOMER also sends a written cancellation request to the PROVIDER'S e-mail: sale@kronverk.com.

 The cancellation is considered accepted upon receipt of a written cancellation request from the CUSTOMER by the PROVIDER. Reservation cancellation and refund of the money to the CUSTOMER shall take place in accordance with the cancellation terms applicable to the Order. (The cancellation terms are always available in the booking module, and the CUSTOMER agrees to and accepts them when making a reservation.)

Late cancellation or failure to arrive at the hotel results in penalties applied to the CUSTOMER in favour of the CONTRACTOR equal to the cost of the first day of stay or the whole stay (as set forth in the cancellation terms applicable to this particular order).

4. For refund, the CUSTOMER must fill in a Refund Request and e-mail it along with a copy of his / her passport to: sale@kronverk.com.

The refund shall be made to the CUSTOMER'S bank account specified in the Refund Request within Ten (10) business days from the date of receipt of the Refund Request by the PROVIDER.

Refund can only be made to the card used to pay for the Order.

5. The time required for proceeding the Refund Request and making the refund to the CUSTOMER is calculated starting from the time the Refund Request is received by the PROVIDER; please note that public holidays and days off do not count. If the Refund Request is received by the PROVIDER on a business day after 5 p.m. or on a public holiday or a day off, the next business day is considered the day of receipt of the Refund Request by the PROVIDER.

6. For refund of money credited to the PROVIDER'S account erroneously by the payment systems, the CUSTOMER must make a written application to the bank which has issued the bank card.

7. No commission is charged in case of online payment with a bank card or refund to a bank card.

8. The CUSTOMER can contact us with questions or comments

by telephone + 7 (812) 703 36 63.

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